Effective Date: December 14, 2024

At fitgus.com, our goal is to offer a seamless and transparent shipping process for your convenience and satisfaction. Here are the details of our shipping practices.

Shipping Range

• Countries: We currently ship within the United States.
• Future Expansion: Plans to expand to additional shipping regions are under consideration.

Shipping Costs

• Within the United States: Free shipping on all orders.
• No Hidden Fees: All costs are transparently stated at checkout.

Order Processing Time

• Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
• Last Order Time: Orders must be placed by 4:00 PM (GMT-05:00) Eastern Standard Time to be processed the same day.
• Weekend Orders: Orders placed on weekends will be processed the next business day.

Transit Time

• Estimated Delivery Time: 5-7 business days.
• Business Days: Shipments occur Monday to Friday.
• Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

Shipping Process

• Reliable Courier Services: We ship via DHL and FedEx.
• Insured Shipments: All shipments are insured. Please contact our customer service in case of loss or damage during transit.
• Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

Tracking Instructions

• Tracking Information: You will receive an email with tracking information after your purchase, including the name of the shipping company and the tracking number.
• Track Your Order: Visit our website and enter your tracking number in our tracking portal to see the status of your shipment.
• Questions: Our support team is available to assist with any tracking inquiries.

Missing Items Procedure

• Reporting Missing Items: If an item is missing, please contact our customer service within 7 days of delivery via contact@fitgus.com.
• Resolution: We will address the issue promptly, either by sending a replacement item or offering a refund.

Return Policy

• Returns: Accepted within 30 days of receipt.
• Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items are not returnable.
• Costs: Return shipping costs are the customer’s responsibility unless the item is defective or not as described, in which case Fitgus will cover the costs.
• Refund: Refunds are processed within 7 days of receiving the returned item and are issued to the original payment method.

Restocking Fee

• No Restocking Fee: Fitgus does not charge a restocking fee for returns.

Return Delivery Costs

• For Defective Products: No cost to the customer. Applies to incorrect, damaged, or defective products.
• For Customer Remorse: The actual cost of return shipping will be charged to the customer.

Contact Information

• Support Email: contact@fitgus.com
• Contact Form: https://fitgus.com/contact-us/
• Phone Number: +1 941-456-7057